Abstract:
The need to manage quality to enhance process effectiveness through
elimination of wastes is a pointer to sustainable productivity. The factors that are
affecting process quality management were harnessed from industrial experts.
Process Quality Effectiveness (PE) was analyzed using Traditional Effectiveness
measure, and then using developed modified version by incorporating dynamism that
can enable effectiveness measures through combination and isolation of quality
factors (manpower, machine, material, energy, management, information /
communication, money and marketing) simultaneously. Decision on process quality
acceptability of a plastic company was made by comparing quality effectiveness
measured with the universal quality standards (sustainable quality trend, global
acceptable quality standard and industrial revolution quality class. The results
indicated varying quality measures in isolation against combination. From the results,
machinery factor was identified as the root cause of reduced process quality
effectiveness and hence needs to be concentrated upon to enhance process quality
effectiveness.