How the Botswana International University of Science and Technology Library engages its stakeholders in connecting information resources, services, and space

Abstract

In the quest to develop more innovative customer-focused library services, the Botswana International University of Science and Technology (BIUST) Library embarked on the development of robust initiatives that involved the engagement of various stakeholders. The emerging consultative and engaging trend is premised on the key values of facilitating access to information and demand-driven inclusive library services.

The paper presents how the BIUST Library engages stakeholders in the development of multiple and flexible opportunities to access and use information. In doing so, it describes the recreation of internal library structures, space, and processes in a way that accommodates and demonstrates the categories and functional roles of different types of library stakeholders. The paper further points to how the stakeholders’ cultures and systems create a divide or imbalance in the access and usage of library services. The paper also argues for a need to define library stakeholders and develop engagement strategies that are entity and initiative specific.